Refund policy

Our 90-Day Money-Back Guarantee

We stand behind every RATECARDS product. If you are not satisfied with your RATECARDS within 90 days of delivery — for any reason — contact us and we will refund the full purchase price of your products.

How it works

  1. Email support@ratecards.co (or message us on WhatsApp) within 90 days of delivery, with your order number.
  2. Tell us what didn't work. In many cases we can fix it on the spot — a re-coded link, a replacement card, or a different format (for example, a Google review sticker if a device doesn't support NFC). You are never required to accept a fix instead of a refund.
  3. If you still want a refund, we will confirm it within 2 business days. You do not need to return the products unless we ask; if we do ask, the return shipping is on us.

Refund method and timing

Refunds are issued to your original payment method within 5–10 business days of confirmation. Orders paid by cash on delivery or bank transfer are refunded by bank transfer.

Damaged or defective products

If your RATECARDS arrive damaged, or stop working within 90 days of delivery under normal use, we will replace them free of charge. Contact support@ratecards.co with your order number and a photo or short video of the issue.

Custom-designed RATECARDS

Custom Logo RATECARDS are covered by the same 90-day money-back guarantee. Because each custom card is produced for you, orders can be cancelled free of charge any time before you approve the design; after production has started, cancellation is no longer possible, but the 90-day guarantee still applies from the day your order is delivered.

Wrong or incomplete orders

If you received the wrong items, or items are missing, contact us within 14 days of delivery and we will ship the correct items at our cost.

Your statutory rights

This policy is in addition to, and does not limit, your rights under applicable consumer-protection law, including UAE Federal Law No. 15 of 2020 on Consumer Protection.

Questions? support@ratecards.co