Everything you need to know about RATECARDS™ NFC tap-to-review and tap-to-follow cards — how they work, delivery, and our guarantee. Still have a question? WhatsApp us for the fastest answer.
Do RATECARDS NFC cards work on iPhone?
Yes. iPhone XR/XS (2018) and newer read the card automatically — the customer taps the card to the top of their phone and your review page opens, no app needed. iPhone 7, 8 and X read it through the NFC scanner in Control Centre. Every modern Android with NFC switched on works too. For a phone that cannot tap at all, staff can send the same review link by WhatsApp or SMS.
How does a tap-to-review card actually work?
The NFC chip inside the card opens your Google, Tripadvisor, or social page the moment a customer taps it to their phone (within 2-4 cm) — no app, no typing, no QR hunting. It removes the friction that stops happy customers from leaving a review on the spot.
What happens if a customer's phone doesn't tap?
NFC tap is read automatically by iPhone XR/XS and newer and by virtually every modern Android with NFC switched on. iPhone 7, 8 and X need the NFC scanner in Control Centre. A small number of very budget Android handsets ship without NFC hardware at all — for those, send the review link by WhatsApp or SMS instead.
How long does delivery take?
Orders ship via free DHL Express across the GCC from Dubai. Standard orders leave Dubai in 1–3 working days; delivery then takes 1–2 days in the UAE and 3–5 days in Saudi Arabia and the rest of the GCC (including customs), and a few days more worldwide. You'll get a DHL tracking number once the order is programmed and shipped.
Is there a guarantee if it doesn't work for my business?
Yes, three of them.
- The Keep-the-Kit Promise: More Google reviews in 90 days, or every dirham back — and keep the kit.
- Not happy for any reason within 90 days of delivery? We refund the full purchase price of your products, and you do not send anything back unless we ask.
- The Counter Promise, with a stand: keep the stand on your counter and use the six-word line for 30 days. If your review count hasn't moved, we get on a 10-minute video call with your team, fix the placement and send you a second stand free.
Every standard order also has a 3-year replacement warranty covering chip or manufacturing failure, and shipping is free by DHL Express across the GCC. Custom-designed cards cannot be cancelled once production starts; the 90-day guarantee still applies from the day they are delivered.
Will my order really arrive? Who are you?
RATECARDS LLC is based in Dubai: Churchill Executive Tower, Office 3502, Business Bay. Before we program your cards we confirm your Google page with you on WhatsApp, and the courier tracking link comes in the same chat. In the UAE you can pay at your door, and if you are not happy for any reason within 90 days of delivery, we refund you.
Can I pay when it arrives?
In the UAE, yes: choose "Pay at your door (cash on delivery)" at checkout, at no extra cost. Elsewhere you pay by card online or by a payment link from our team.
Is the price on WhatsApp the same as on the website?
Yes. The price you see on this website is the price our team quotes you on WhatsApp.
We're not open yet. Can we still order?
Yes. Tell us your opening date. If your Google Business Profile isn't set up yet, we help you set it up, and we program your cards to it as soon as your page is live, so you can collect reviews from your first guest.
How many cards and stands do I need?
Most single-location businesses start with one stand where customers pay and one card for each person who serves customers. That is the Google Grow Package: 1 stand and 5 cards for AED 399 (AED 549 bought separately). Send us how many tills, tables and staff you have on WhatsApp and we will tell you what fits.
Is asking customers for Google reviews allowed?
Yes. Google allows businesses to ask customers for reviews. What it does not allow is offering a reward for a review, or asking only happy customers while steering unhappy ones elsewhere ("review gating"). Ask every customer the same way and let them write what they think.
What do my staff say when they offer the card?
One short line, the same every time, such as "Enjoyed it? Tap here to review." with the bill. Our setup guide has three lines to choose from, in English and Arabic, and three rules for staff.
What if we get a bad review?
Reply within 24 hours, in public, short and calm, then move the conversation to private. Our setup guide has ready-made replies in English and Arabic, and the free Google review reply generator writes one for you.
Can I try one card first?
Yes. A single card is AED 124 and carries the same 90-day guarantee. One card behind the counter tends to get forgotten, though: a stand stays where customers pay and asks for you, every time.
My card is not opening anything. What do I do?
Nine times out of ten it is the phone, not the card: NFC is switched off, the screen is locked, or a thick or metal case is in the way. Work down the setup and troubleshooting guide — it takes a minute. If the card still does not open your page, message us on WhatsApp with your order number: every standard order carries a 90-day money-back guarantee and a 3-year replacement warranty covering chip or manufacturing failure.
Can I change the page a card opens after I have received it?
Yes. Businesses move, rebrand, or want a card pointed at a different page — Instagram instead of Google, or a second branch. Message us on WhatsApp with the order number and the new link and we will tell you straight away whether it can be re-pointed remotely or needs the cards back.
How do I get a tax invoice?
Message us on WhatsApp with your order number and, if you need them on the invoice, your company name and TRN. We send the tax invoice as a PDF in the chat.
Where is my order and how do I track it?
Your tracking number is sent to you in the same WhatsApp chat as soon as the order is programmed and handed to the courier. If you do not have it, or the order has not moved, see track your order. The most common reason an order has not shipped is that we are still waiting to know which Google page the cards should open — you can send it here in a minute.
Where RATECARDS helps businesses grow
RATECARDS works with businesses across the GCC and in 40+ countries worldwide. Explore tap-to-review guidance built for your city and industry:
- Dubai: restaurants, cafés & coffee shops, salons & spas, dental & medical clinics, retail & boutiques and real estate agencies.
- Hotels: Dubai and Abu Dhabi.
- Abu Dhabi: restaurants.
- Saudi Arabia: nationwide, restaurants in Riyadh and restaurants in Jeddah.
- Across the GCC: Qatar and Kuwait.
Shop the Google review cards, Tripadvisor cards and social media cards, or read our 2026 buyer's guide to NFC Google review cards.